nurse advice line

HumanaFirst ® Nurse Advice Line: 1-800-622-9529(TTY:711) When you're sick, it’s nice to see a familiar face—like your family doctor's. Our nurse advice line helps you and your family receive the care you need, when you need it. … As our patient, you always have the option to speak with an advice nurse. All calls are confidential and you can call anytime, seven days a week. The consultant caring for his mother had mentioned the end of life pathway. During your call on the 24-hour nurse advice line, the nurse may determine that you would benefit from speaking with a physician. With Physician Paging, Envolve notifies physicians with critical information from a triage episode to ensure the member is ready to receive the right care from the right doctor at the right time. Whether or not a member accepts a referral to telemedicine and Physician Paging, Envolve’s RNs always advise the member to seek out the traditional physician-approved care needed. We then work with client organizations to analyze internal data to compute actual cost savings. We provide simple and useful advice - from the convenience of home - about medications, procedures, screenings, health conditions, or any other health-related topics. The MHS Nurse Advice is a standardized benefit, which makes health care advice available to you 24 hours a day, 7 days a week. They will help you get the care you need. high fever, sprained ankle). Experience innovative and engaging nurse triage today. We listen and comfort callers in a culturally and linguistically sensitive manner. Envolve’s Nurse Advice Line provides safe, effective, appropriate, and timely disposition of health-related problems through experienced, trained Registered Nurses (RNs) and physician-approved guidelines and protocols. REMSA’s registered nurses provide care using the Emergency Communications Nurse System (ECNS), which … Employers with an actively-marketed Nurse Advice programs can also realize decreased employee turnover. You can talk to a nurse for health care advice in your language. 39% of callers said that they would have gone to the Emergency Room or Urgent Care Center or called 911. We leverage nationally recognized algorithms to provide the best course of action. Our call center has been reviewed and approved by a national quality review organization (URAC) since 2007. Call the TRICARE Nurse Advice Line. Dial 844-971-8907 or for the Hearing or Speech Assistance Line (TTY: Dial 711). Our experienced registered nurses draw on years of clinical experience in many medical specialties. To speak to a nurse, call: 716-604-0504. Envolve's Nurse Advice Line, through its family of companies, has provided its clients with uninterrupted service since 1995. They will help you get the care you need. Fonemed’s nurse advice program will be customized to meet your needs. The woman who called for help to HealthLink, a free nurse advice line, was struggling emotionally and saying she wanted to “end it all.’’. Providing the Fonemed Nurse Advice Line to your members will result in significant cost savings, for the organization paying for that member’s healthcare, for the member’s employer, and for the member himself/herself. One call to the Nurse Advice Line can help you determine your next step in after-hours care. Rather than treating a nurse advice service as a box you have to check, turn the offering into a truly cost-saving, satisfaction-boosting way to provide high-quality, on-demand care. It's available 24 hours a day, 365 days a year. Envolve's Nurse Advice Line, through its family of companies, has provided its clients with uninterrupted service since 1995. current menu item; See all departments. But that's not always possible. You can forward calls to our nurses directly, route your calls through your existing answering service or use Fonemed’s integrated Med-Dial™ package, which combines answering services and nurse triage into an integrated package with one monthly bill. For all of our capitated clients from 2005 through 2009, FONEMED’s redirection statistics were as follows (based on callers who indicated an inclination – i.e. If you have a life-threatening medical emergency, call 911 or your local emergency number. If you’re in the U.S., Guam, or Puerto Rico, you can call 1-800-TRICARE (1-800-874-2273), … | Envolve Health, Money as a Health Incentive: Is it Effective? But when you’re focused on budgets and bottom lines, your nurse advice line may not be one of the first things that comes to mind. Whether it’s taking a pain reliever or heading to one of our urgent care locations, our specially trained registered nurses can help you decide. How Supplemental Health Benefits Improve Patient Outcomes, Increase Medicaid Patient Engagement With Three Simple Steps, Why Understanding Behavioral Science Is Important To Engaging Members, Population Health Analytics & Management | Envolve Health, Physician-developed, propriety screening tool and immediate escalation, when necessary, Two URAC-accredited & HIPAA-compliant Clinical Call Centers, Services are provided in more than 200 languages via live interpretation, Disability-accessible services are provided through TTY/TDD, Ever-growing team of AAACN-certified RNs (More than 70%), Customer-centric real-time, daily, and monthly reporting. The modification provides for additional resources to support a surge in the Nurse Advice Line due to significant increases in call volumes during the months of March, April and May […] Nurses who can help in an instant. Our nurse advice line is a free phone service for WellFirst Health members. If you have a life-threatening medical emergency, call 911 or your local emergency number. Every year, our Nurse Advice Line receives more than 350,000 calls from Molina Healthcare members across the United States. Who Can Use This Nurse Call Line? Nurse Advice Line. If a caller chooses to speak with a nurse, the nurse will document and discuss the patient’s symptoms and recommend an appropriate course of action. The exact savings depends on program utilization, which in turn is dependent on how actively the program is marketed. 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Sometimes it is difficult to know if and when to seek medical help for acute health problems, so having professional help at a moment’s notice is invaluable. It’s all part of an effort to make sure you’re getting the care, information and access to resources you need. They will help you get the care you need. See salaries, compare reviews, easily apply, and get hired. Advice nurses are registered nurses who have special training to answer your questions about health problems and help you decide how to manage minor illnesses. Please note the nurse advice line is an added benefit to G-Health members. The Military Health System’s (MHS) new Nurse Advice Line (NAL) for TRICARE beneficiaries does just that. MHS Nurse Advice Line The MHS Nurse Advice is a standardized benefit, which makes health care advice available to you 24 hours a day, 7 days a week. With Fonemed’s software, the triage nurse will have at his or her fingertips the patient’s recent call history and the patient’s doctor and coverage information (if applicable). Prioritize it in your call tree: If the nurse advice line service is mentioned as part of a call tree (IVR messaging), make sure it is notably listed. Advice Nurse. Fonemed’s Registered Nurses have an average of 10 years of clinical experience. To access the NAL, dial 1-800-TRICARE (874-2273); Option 1. Our nurse advice line is a free phone service for our members. You can talk to a nurse for health care advice in your language. By fielding overflow triage calls from VA Medical Centers' Nurse Advice Lines, OptumServe is helping to increase positive health outcomes by quickly directing Veterans to the most clinically appropriate level of care. TRICARE beneficiaries can contact the MHS Nurse Advice Line to: Ask urgent care questions ; Get health care advice; Find a doctor; Learn how to get care; Schedule appointments ; Access a secure summary of your care ; Get an online “sick slip” United States: Our 24-hour nurse advice line provides HIPAA-compliant, URAC-accredited medical triage and clinical advice services to members covered under Medicaid, Medicare, Health Insurance Marketplace, and commercial health plans. 24 hours a day, 7 days a week, call: English: (888) 275-8750 Spanish: (866) 648-3537 The insurance company, or other group paying for a member’s healthcare, can expect to see savings of $2 to $4 for every dollar invested in a Nurse Advice program. In the event a doctor’s visit is suggested, the nurse will tell the patient how soon to see the doctor, and the patient’s call record will be transferred directly to the doctor’s office. Call the UPMC Pinnacle Nurse Advice team — toll-free 1-866-968-7731 or at 717-988-0074 — 24/7 for expert advice quickly. Every year, our Nurse Advice Line receives more than 350,000 calls from Molina Healthcare members across the United States. By comparing original inclination and final dispositions, theoretical cost savings can be ascertained. When you need medical advice, turn to the Nurse Line anytime, day or night. Once employees use the nurse line once, they rely on it for answers to all of their healthcare questions, and it becomes a major resource in keeping that employee’s family members healthy. The Military Health System (MHS) Nurse Advice Line is available 24/7. Nurse Advice Line When illnesses or injuries occur after hours or when the physician’s office is closed, OhioHealthy members have the After Hours Nurse Advice Line. | Envolve Health, Genetic Testing & Health Behavior Change | Envolve Health, Grants Support Deeper Understanding of Health Outcomes | Envolve Health, Research on Health Coach Titles | Envolve Health, The Envolve Center: Health Plan Partnership a Win-Win | Envolve Health, Treating Depression from the Outside In | Envolve Health, Controlling Diabetes: Why's It So Hard? Our nurse advice line goal is to assist healthcare providers delivering patient-centered care benefit from increased trust from patients and improved care coordination. If you are experiencing a medical emergency, please call 9-1-1 or go to your nearest emergency room. You might be able to treat the condition at home, you might need to see your doctor, or you might need to get urgent or immediate care. Envolve’s skilled team of RNs is committed to providing excellent customer service and sound medical advice to every member who decides to ask a nurse questions related to their health. Veterans’ Health Administration (VHA) has a need for Nurse Advice Line (NAL) (Registered Nurses (RN)) as a result of COVID 19, a global pandemic that has strained healthcare resources across the world. Our nurse advice line helps you and your family receive the care you need, when you need it. Nurse Advice Line Northern California: Call (877) 870-7537 Southern California: Call (800) 809-3555 Did your baby develop a fever in the middle of the night? This can mean “branding” the program, changing the recorded telephone and/or nurse greetings, and even doing other inbound or outbound calling to meet your requirements. 311 RN Nurse Advice Line jobs available on Call center nurse advice line experience strongly preferred; General Statement. Fonemed asks all callers what they would have done if they had not had access to our Nurse Advice Line, and this is reported back to clients along with what the final recommendation of the Nurse to those individuals. New nurse advice line careers are added daily on When you face a difficult medical situation, like when a family member is sick late at night or you’re not sure whether to take your child to the emergency room — our toll-free nurse advice line is ready to help, staffed with experienced, registered nurses. Our nurse advice line service has gained a client and patient satisfaction rating of more than 95%. We provide around-the-clock access to a highly skilled triage clinical team. Nurse Advice Line Hours: Monday to Friday, 9 a.m. to 6 p.m. (MT) Closed Saturday and Sunday Phone number: 800-247-0257 or 303-789-8508. But that's not always possible. Offer to transfer callers to the nurse line if they are experiencing symptoms. Envolve’s Nurse Advice Line offers an extension of the standard triage service for clients offering telemedicine benefits to their members. Urgent care is not the same as emergency care. Nurse Advice Line staff can help you decide what kind of care to seek. The nurses can help you when you have questions about health concerns or need health information. Of these: 24% were redirected to scheduled visits at their physicians’ offices. Call 1-888-713-0711. Whether you are a physician, clinic, university, insurer, benefits provider or employer, Fonemed can customize its services to meet your exact needs. At the end of the day, on weekends, or anytime you need to be away from the office, simply direct your calls to our call center. For more details on COVID-19, Ambetter plan coverage, Telehealth, and prescription refills, please visit our FAQs page. Contact us for one-to-one advice about care fees and NHS Continuing Healthcare. Nurse advice lines play a substantial role in delivering high quality care when and where it is needed most. 61% of callers said that they would have called or gone to see their physician. Wait time to speak to a nurse exceeded an hour. Phone hours: 7 days, 24 hours. Please note the nurse advice line is an added benefit to G-Health members. We have two options for nurse advice. Our registered nurses can provide answers to your health questions, connect you with your doctor’s office and guide you to … It’s staffed with experienced nurses who are ready and eager to help you. 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Nurse Advice Line for Health Care Providers The Nurse Advice Line can be utilized as a resource by anyone involved in the care of a person with TBI or SCI in the US, including physicians, nurses, care managers, home health aides, occupational therapists, physical therapists, speech therapists, and more. 24-Hour Nurse Advice Line The Allegro Pediatrics Nurse Advice Line is available 24 hours a day, 365 days a year, and offers free, expert nurse advice for Allegro patient families. We take calls for both adult and pediatric concerns. Photo: Getty Images. URAC accredited Fonemed provides nurse advice line services to physician practices, benefits providers, EAP‘s, hospitals and clinics, universities, third party administrators, job corps centers, health crisis hotlines, biometric monitoring, distributors, resellers, case management organizations and home healthcare monitoring organizations. © 2021 Fonemed. When callers in need of medical assistance phone our Medical Call Center, they will first hear a disclaimer stating that if they are experiencing an emergency, they should hang up and call 911. How Does It Work? Nurse Advice Line at UPMC in South Central Pa. Envolve’s RNs are licensed in all 50 states and Washington, D.C., Puerto Rico and the U.S. Virgin Islands. We accurately identify member needs and ensure they are directed to the appropriate level of care for their situation -- whether it be providing home care guidance, setting an appointment with a primary care provider, or recommending a visit to Urgent Care or the ER. You'll need urgent care to treat a condition that doesn’t threaten life, limb or eyesight, but needs attention before it becomes a serious risk to health (e.g. See salaries, compare reviews, easily apply, and get hired. Every year, our Nurse Advice Line receives more than 480,000 calls from Molina Healthcare members across the United States. One call to the Nurse Advice Line can help you determine your next step in after hours care. The MHS Nurse Advice Line is available to you if you’re enrolled in a TRICARE health plan and living or traveling in the U.S., or in a country with a military hospital or clinic. Five Healthy Dessert Swaps to Enjoy During the Holiday Season! You can also find additional resources and recommendations for some of the most common concerns we hear from our patient families (for example: fever, vomiting, or diarrhea) by checking out our Symptom Checker . With effort, call volume has lowered by 50% and nurse wait times were decreased from sometimes over 100 minutes down to three to four seconds by March 30.

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